‘E-Government' (or Digital Government) is defined as ‘The employment of the Internet and the world-wide-web for delivering government information and services to the citizens.’[1] By the time went and technology progressed the e-Government process evolved to e-Participation and e-Democracy which are related to use of technology for democratization and transparency and requires interactivity. Thank to Web 2.0[2] social media and e-Government intersects by the means of interactivity.
Facilities like the interaction and co-creation of content with other people offered by social media to individuals make people to request more from their governments. So people expect more from e-Government applications and they request this kind of facilities.[3]
In this context, social media tools, may contribute to two different but interrelated dimensions such e-Government applications:
1. Contribution of social media tools to service delivery and public information for e-government services
2. Contribution of social media tools for democratic participation, monitoring, increasing the contribution to transparency and accountability through the political dimension of e-Government.
By using social media tools, particularly, it is expected in public administration:
• to increase transparency and accountability of public institutions,
• To enhance the current state-citizen interaction,
• open new channels of participation,
• To get involve citizens more in decision-making processes[4] .
The eGovernment implementations started nearly 20 years ago and now we are not only speaking but also living the reality of eParticipation, eDemocracy and eVoting. Who knows, may be in a very near future citizens will be able to exercise their own discretion for their own concerns without electing representatives.
The eGovernment implementations started nearly 20 years ago and now we are not only speaking but also living the reality of eParticipation, eDemocracy and eVoting. Who knows, may be in a very near future citizens will be able to exercise their own discretion for their own concerns without electing representatives.
[1] United Nations Department of Economic and Social Affairs. "United Nations E-Government Survey 2012". UN. http://unpan1.un.org/intradoc/groups/public/documents/un/unpan048065.pdf
[2] Tim O'Reilly (2005-09-30). "What Is Web 2.0". O'Reilly Network. http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html.
[3] Zappen, J., Harrison, T., & Watson, D. (2008). A new paradigm for designing e-government: Web 2.0 and experience design
[4] Bertot, John Carlo; Jaeger, Paul T.; Munson, Sean and Tom Glaisyer, 2010, Social Media Technology and Government Transparency
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