In August 2011, Takeo city launched
their homepage in Facebook. This is the first example of Facebook city in
Japan. Takeo city is a small rural town located in Saga prefecture, Kyushu area
of Japan and its population is about 50,000 people. The former mayor decided to
completely replace the city webpage in Facebook. In addition, he made city administrators
create Facebook and Twitter account to communicate with citizens.
In Takeo city’s Facebook page’s
home, there are “Useful note of living”, “Sightseen information”, ”Business
information”, “Municipal government information” and “News”. This home looks
like general municipality’s home page and we can get necessary information from
there. In timeline page, every morning an administrator writes weather
information. Moreover, the city uses the timeline to disseminate information about city events and public
safety information such as suspicious people and appearance of wild monkey. In
addition, about reconstruction of city hall, the administrator directly replied
citizen’s comments and the person who questioned appreciate city’s response.
Also a citizen reported about landslide with pictures about the incident and
the city administrator responded right away.
In terms of citizen participation and
collaboration, this attempt is successful because citizen makes some comments
and officers reply to it. In addition, more than 33,000 people like the
Facebook page. Moreover, the city also provided free computer lab because
everyone cannot use Facebook. However, some citizens criticize city’s response
because they select the topic which they reply. Also some citizens do not have
computer device or do not use Internet.
This is good example for active
citizen engagement to decision making of public sector. In order to improve
government openness, transparency and participation, it is important to
maintain combination with traditional government communication and digital
communication.
No comments:
Post a Comment