*Note: this is a group posting by Amanda Vitullo, Rose Ndong, Mahmet Guler, Ashok Nakra, Umashankar Kushwaha
Ayojak is an online event management website that offers services for both event hosts and event attendees. The company has two operational products: Ayojak Ticketing and Ayojak Social Meets, and is looking to add two additional products: Ayojak Conference and Ayojak Event Promote. Ayojak currently uses Facebook, Twitter and a corporate blog as their primary social media platforms. The company outsources the management of these platforms to a social media agency, Noida. Ayojak uses each of these platforms in distinctly different ways: Facebook is used to promote events and create awareness regarding Ayojak’s products; Twitter is used to promote events, interact with community members and provide customer service; and the blog is used to promote Ayojak’s products almost exclusively. Despite their social media efforts, however, Ayojak remains to have issues with engaging customers on these platforms and is looking to improve this as they begin to roll-out their newest products.
Ayojak is an online event management website that offers services for both event hosts and event attendees. The company has two operational products: Ayojak Ticketing and Ayojak Social Meets, and is looking to add two additional products: Ayojak Conference and Ayojak Event Promote. Ayojak currently uses Facebook, Twitter and a corporate blog as their primary social media platforms. The company outsources the management of these platforms to a social media agency, Noida. Ayojak uses each of these platforms in distinctly different ways: Facebook is used to promote events and create awareness regarding Ayojak’s products; Twitter is used to promote events, interact with community members and provide customer service; and the blog is used to promote Ayojak’s products almost exclusively. Despite their social media efforts, however, Ayojak remains to have issues with engaging customers on these platforms and is looking to improve this as they begin to roll-out their newest products.
As a manager, the Ayojak case is particularly important because it
outlines how having a social media strategy does not guarantee effectiveness.
Additionally Ayojak’s social media approach outlines that although you can
utilize a variety of platforms, if none of them are managed well they will not
be effective. Currently, the biggest problems with Ayojak’s current social
media strategy are:
- apparent
disconnect with their outsourced social media firm, Noida;
- lack of
balanced content on their Facebook and Twitter;
- lack of
posting consistency and variety;
- missed
opportunities to engage followers through an established hashtag;
- and,
missed opportunities to reach specific audiences on LinkedIn, YouTube and
Pinterest.
In order for Ayojak to move forward with improving their social media
strategy, it is suggested that they reconsider their contract with Noida. The
goals the firm was given have clearly not been completed, which should raise
questions regarding their effectiveness. The lack of balanced content on
Facebook and Twitter is also an issue. On Facebook the posts too brand-focused
and not focused enough on the customer, and on Twitter the posts are too
customer focused and not brand-focused enough. There needs to be some kind of
medium between the two. This also includes consistency with the posting, which
fluctuates dramatically from month-to-month. Ayojak is also missing opportunities
by not establishing a hashtag in order to engage users and quantify social
media posts, and is also missing out on potential clients by not interacting on
Pinterest and LinkedIn.
The suggested solutions to the above problems are as follows: return the
social media department in-house, so that there is a greater connection between
what is going on in the company and the social media content that is produced;
increase content that focuses on the customer on the Facebook page (this could
possibly be accomplished by posting more contests and quizzes) and increase
content that focuses on the brand on Twitter; establish a clear and concise
posting calendar for each month to increase consistency; and, expand social
media presence to Pinterest, YouTube, LinkedIn in order to better reach
potential B2B and B2C customers and transition the corporate blog to a video
blog. By adopting this strategy, Ayojak will not only improve social media
engagement, but will also improve their brand image.
Social media is the most strong marketing tool for increasing the value of your business brand. this is the best platform that can help your to connect with the customer directly. It also helps to increase the sales of your business. https://www.coachfryer.com/social-media-content
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