“The vision for the e-Georgia
strategy reflects this wider scope and it is defined as “Georgia will
become a more efficient public sector offering integrated, secure, and high
quality e-Services. Improved usage and participation enable an ICT driven
sustainable economic growth.”
Significant developments in terms of e-governance in Georgia is apparent in the latest years. So-called
“Digitalization” process has started about ten years ago in many governmental
agencies. “Georgian Electronic Government Procurement System” [1]and
“Online Asset Declaration System”[2]
development is an obvious success story of this process.
“According to 2014 UN E-Government Survey Georgia is ranked 56th out of 193 countries, with E-
Government Development Index of 0.6 and Online Service Component score of 0.59,
which has improved overall ranking of Georgia by 16 positions as compared to
2012 data” (Ministry of Justice of Georgia,
2013) .
Another important area of
e-service development is Public Finance Management System (PFMS), where
e-budget, e-treasury, and electronic debt management system, National Resource
Management System, electronic revenue service, etc. are developed. Should be
notices that all these services are provided under the MoF supervision.
www.matsne.gov.ge was developed for the
special purpose for better access and participation in legislation issues.
Participation, grievance, accountability and transparency issues are well developed.
Another important issue is that information regarding legislative amendment are
constructed in a user-friendly manner, which means that adjustment are visually
attractive.
New strategy vision and significant
improvement was established in the healthcare field and e-health is currently
on the stage of development and implementation. E-health combines a lot of
direction, thus, implementation process is gradually managed, services such are e-prescription
and registry of pharmacies are already implemented. E-health is under the Health Management
Information System (HMIS) umbrella.
E-libraries, e-meteo, e-stamp
and etc., this is not full list of public services, which are in the
transformation process to achieve e-service requirements, with the consideration
to assure full and comprehensive, modern and technologically sustainable
outcomes.
E-service development
strategy combines three main directions: Government to Citizen, Government to
Business and Government to Government.
In 2012 citizen’s portal
my.gov.ge was created, where all e-services were accumulated in order to
provide not only public but also private e-services as well.
The main disadvantage of
e-service development is disparities between central and local government and
public and private sectors. Still, the main challenge is integration of
municipal services in the overall e-service framework, and decrease differences
between central and local public services.
Another important target of
e-service development is consumption issue, where Internet access, poor
awareness and weak skills should be considered as a main challenge and
obstacle. Thus, not only provision, but also consumption challenges should be
under the equal attention.
Affordability and financing
sustainability should be guaranteed, not only for development, but also for current
maintenance purposes.
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