www.my.gov.ge the portal's main goal is to increase
accessibility to public services for citizens, simplify the procedures, enhance
service standards and ensure the effectiveness of government agencies. Portal
brings together different state services, from totally different structures in one-space
and available for any interested person.
Portal has launched by “data exchange agency” since May 2012. In September 2013 the public portal
integrated up to 50 public services up to the 80 utilities. The portal also
added an online business registration module, from which the citizen can register
business and receive the relevant documentation. The portal also allows
citizens pay fines, debt or even utility bills.
As portal is very usercentric it is not mandatory to have information
about the service provider agencies or organizations. It is enough to know what
type of service citizen wants. Services are grouped thematically.
In addition, throughout the portal citizens can directly communicate (submit
letters, request information and receive feedback) to the public organizations under
the electronic communication service. This module was launched in September
2013. In this process participate 60 public organizations, which currently have
electronic proceedings).
Portal has well designed user help tools and frequently asked questions,
information about responsible organization and useful links from which user can
access to international organizations and domestic public and non public
organizations
Based on above mentioned portal functionalities and capabilities can be
concluded that as the portal allows citizens to use state and private agencies
on-line services from any country, home or the office, significantly saves citizens
time and financial resources.
Finally I think this portal is one more
successful step for government becoming more transparent, more transparent,
accountable, innovative and open to citizen participation, through e-government
services.
You have written wonderful article. Greetings and thank you...
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