Internet, cell phones, social networking, messaging, WiFi hotspots - never before in history, we had experienced such a degree of connectivity. The information and communications technologies (ICTs) have triggered the development of a wide range of products and services that increase productivity and amplify our ability to interact. With an estimated 30% of smartphones on a base of 5.2 billion mobile phones, today ICT are an integral part of life for many of us, and in a non-distant future, we can anticipate that there will not be a person who is not part of this global network.
Social networks (Twitter, Facebook, LinkedIn, WhatsApp) and mobile technology (smart phones) are expanding and redefining interaction we have in our social circles. Those people, whom we can share stories, feelings, news and information with; are no longer limited to an event, geography or moment in time. Today, information comes and flows instantly from our global friend network, tracing our history on the "canvas" of social networks.
Learning how innovative companies have evolved their work patterns and interaction with customers taking advantage of ICT, we must seek to renew the interaction model of the public sector to citizens to a more fluid and dynamic one.
- If we could know the views, problems and challenges of each neighborhood of our community through performing a survey easily accessible from a mobile?
- If citizens could be aware in real time of events that occur around us (e.g., emergencies, crime, poor public services)?
- If we had a direct link and immediate answer to whom we report events that occur around us (e.g., emergencies, crime, poor public services)?
- If we had a transparent collaborative space to express opinions regarding bills in Congress or vote in what areas executing local budget?
- If we had the ability to quantitatively analyze the feeling and perceptions of citizens, and present them as info graphics?