After I became aware of www.seeclickfix.com in Digital Government class at Syracuse University, I reported the problem online via this webpage, but I did not received any response, call from neither local government nor www.seeclickfix.com in a week. Then I decided to report the issue directly local government via its webpage, www.syracuse/ny/us . I tried to find a report or petition section in this website, but it was not easy to reach for me to “I want to file a complaint” section. I think that www.seeclickfix.com is more user-friendly than local government website because the visitor just need to enter his/her address, upload a picture or file, and report the problem with a short description. On the other hand, local government webpage seemed to me complex. There is no map which the user can see and marked easily the place of problem in official website of the city. Also the user cannot see the photo of the complaint which he/she uploads when reporting in local government website.
However, the real problem is not about how much the websites is user-friendly indeed. I used these websites and they worked. The pothole on my road was fixed 10 days after reporting to www.seeclickfix.com and 3 days after filing to www.syracuse/ny/us . But that pothole has been there more than two years according to one of my friends who has been living there for four years. Moreover nobody had cared it although many vehicles used this road and many resident see the pothole daily. Thus the real problem is about e-participation. I believe that insufficient e-participation in tackling issues is one of the potholes in the way of e-democracy because e-Democracy is meaningless without e-participation. Weak e-participation may result from digital divide, information inequality or lack of people’s interest. Consequently, to promote e-democracy with e-government practices, local governments should make efforts to fix e-participation as much as to fix potholes on the roads.