Based on the below posting from JAY ZEE you would think yes. Her issue took a few days and a little back
and forth, but in the end it was taken care of. I became curious. Does time of year become a factor on how fast
something is of fix? Or what about the type of fix you are reporting? The outage of the streetlight was fixed in
less than a week. Weather did not seem
to be an issue. We did not have a lot of
snow on the ground, I think we had just a few spots of residual snow. So what would be the response on a pothole? I reported a pothole on the 3rd of February.
Similar to what ZAY ZEE experienced, I received
an email letting me know that 13 people had been emailed on the issue. But unlike JAY ZEE’s issue, that is pretty
much where it ended. There was no further
response or contact. Not even a canned
notice to let me know that this is not the time of year in which potholes are
fixed. Not even something to acknowledge
the issue and that it is now on the city’s list to be fixed at a later date. The lack of response is somewhat
disappointing. The reported pothole
actually got 2 votes to be fixed. So, I
am not the only one that is interested in the issue.
From the perspective of this website, Syracuse does not seem
to be responsive to pothole issues; whether it is due to the time of year or
just plain ignorance. As this is
Syracuse and maybe, just maybe, it is common knowledge that potholes are not
fixed this time of year and anyone silly enough to post something regarding
potholes should just be marked off as clueless. So, I decided to look at a different city. One in which the winter season is not so
harsh. I plugged in my home zip code for San Antonio
TX to see what issues had been reported in my local area. I came
across a pothole that was reported on the 29th of September 2013. And yes, it was still an open issue as of 4 February 2014. This is a city that cannot use the time of year
or weather as a reason to not fix potholes.
Is it reasonable to conclude that See Click Fix may not be
the best avenue to use if you are looking to get a pothole fixed? Maybe
the website is effective for some issues, just not potholes. Either way, it would have been nice if there was
some type of response (canned or original) that would tell you where you should go to report the
issue.
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