Wednesday, February 5, 2014

Is SEE CLICK FIX effective?

Based on the below posting from JAY ZEE you would think yes.  Her issue took a few days and a little back and forth, but in the end it was taken care of.  I became curious.  Does time of year become a factor on how fast something is of fix? Or what about the type of fix you are reporting?  The outage of the streetlight was fixed in less than a week.  Weather did not seem to be an issue.  We did not have a lot of snow on the ground, I think we had just a few spots of residual snow.  So what would be the response on a pothole?  I reported a pothole on the 3rd of February. 

 Similar to what ZAY ZEE experienced, I received an email letting me know that 13 people had been emailed on the issue.  But unlike JAY ZEE’s issue, that is pretty much where it ended.   There was no further response or contact.  Not even a canned notice to let me know that this is not the time of year in which potholes are fixed.  Not even something to acknowledge the issue and that it is now on the city’s list to be fixed at a later date.  The lack of response is somewhat disappointing.  The reported pothole actually got 2 votes to be fixed.  So, I am not the only one that is interested in the issue. 

From the perspective of this website, Syracuse does not seem to be responsive to pothole issues; whether it is due to the time of year or just plain ignorance.  As this is Syracuse and maybe, just maybe, it is common knowledge that potholes are not fixed this time of year and anyone silly enough to post something regarding potholes should just be marked off as clueless.  So, I decided to look at a different city.  One in which the winter season is not so harsh.  I plugged in my home zip code for San Antonio TX to see what issues had been reported in my local area.   I came across a pothole that was reported on the 29th of September 2013.  And yes, it was still an open issue as of 4 February 2014.  This is a city that cannot use the time of year or weather as a reason to not fix potholes. 


Is it reasonable to conclude that See Click Fix may not be the best avenue to use if you are looking to get a pothole fixed?   Maybe the website is effective for some issues, just not potholes.  Either way, it would have been nice if there was some type of response (canned or original) that would tell you where you should go to report the issue.

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