SeeClickFix
(SCF) is a social platform that encourages residents to participate in taking
care of and improving their neighborhoods by reporting non-emergency issues to
over a hundred governments using a smart-phone, computer or other devices with
Internet access. The platform was originally launched by a citizen with “a
desire to improve his own community with his neighbors and his government” (learn more here).
Since 2008, over 250,000 issues reported to the site were solved and the
platform is constantly growing bringing citizens and governments in new
districts on board.
Russian Ministry of Communications and Mass Media
launched a federal initiative the Unified Portal of E-Democracy (e-democratia.ru)
to encourage citizens’ participation in solving issues affecting their everyday
lives. Unlike SCF, the platform is fully run by the federal government.
Regional government participation is necessary for the portal to function fully.
However, although the site lists all regions of Russia as participants, not all
of them have joined the initiative.
Table below demonstrates a brief comparison of the
platforms:
SCF
|
e-democratia.ru
|
|
Launched in
|
2008
|
2012
|
Site administration
|
SCF team, community
groups
|
Federal government
|
Site registration
|
Self-registration
|
Government authorization
|
Phone application
|
Yes
|
No
|
Geographical units
|
Neighborhoods
|
Cities/villages
|
Anonymous inquiries
|
Yes
|
No
|
Gov’t engagement
|
Bottom-up
|
Top-down
|
Educational materials
|
No
|
Yes
|
Reporting on neighborhood issues such as housing,
roads, transportation, government service delivery, etc. is only one of the
functions of e-democratia.ru. The Unified Portal of E-Democracy offers other
online tools that fit into the broader agenda of E-Democracy System recently
adopted in Russia: discussion of government documents and filing collective
complaints. In addition, the site has a federal government blog. It is worth mentioning
that the site was launched in 2012 and so far it has a single blog record – on President
signing the Federal Law "On Amendments to the Federal Law on Personal Data".
In order to participate in the site activities and
report issues, one has to register. The registration is only available with
official login information provided by the government and requires a user
to disclose personal data such as real name, age, address, etc. Rumor has it that
the site at first did not require such a complex registration procedure but the
users “abused” the platform by submitting false reports and jokes and there was
no way “to hold citizens accountable for the information they were providing”.
As one Russian government official commented on this feature of the platform:
“democracy also includes responsibility.” Therefore, authorization is now
required to participate in these democratic acts. The site has a page
devoted to educational video materials that help users learn how to register
and use other functions of the platform, provides other education materials on ICT
policies.
One of the challenges that SCF faces is that some
governments reject to collaborate and do not engage in the initiative. In
Russia, since imposed by the federal government, the expectation is that all regions
will be required to use the platform and respond to every inquiry. But what
about the citizens?
One of the advantages of SCF is that it does not set
boundaries: citizens report any non-emergency issues they face and they
actively participate in seeking solutions, including coming to help each other
whenever possible. The site builds a sense of community and mutual support.
The nature of the problems the Russian site
encourages to report (directly related to government activities) and the
complicated authorization process eliminates citizens’ possibilities to help
each other. The site relies on the municipal governments’ response where the
reports are sent (in case the region has joined the portal).
In general, e-democratia.ru seems unpopular and hard
to navigate. One indicator is rating of the regions – none of the regions has
been rated by the citizens so far (see
rating here). The complexities of registration
process contributed to bringing the number of reports down. The mobile
application has not been developed, which it creates additional limitation for
using the tool.
Will the citizens utilize the site given that they
have no ownership over this idea? We shall see as it is too early to draw any
conclusions yet considering the Russian platform e-democratia.ru been around
for less than a year.
No comments:
Post a Comment