It is beneficial for local and state governments to integrate social media into their existing communication, collaboration, and community approaches. Informed citizens are the basis of participation in democracy just as James Madison said “Knowledge will forever govern ignorance, a people who mean to be their own governors, must arm themselves with the power knowledge gives.” And the ideas of citizens should be accessed to the policy makers. A responsible, accountable government should know and understand what the citizens are demanding or complaining.
President Obama’s memorandum titled “Transparency and Open Government” triggered a development of social media applications. Government 2.0 starts a new generation of Internet technologies in government: highly interactive social networking services that allow real-time information sharing and bidirectional communication between citizens and government. It provides positive proof that they are supporting the connection and networking needs of citizens. And it brings convenience for citizens to report negative events and give feedbacks. An e-government is more open to the public and I believe transparency is the basis of trust and belief. Although we still have a long way to go in social media and e-government, we can believe that we would go further and the trend would not stop.