This is a course blog for the classes on digital government and social media in the public sector" class taught by Professor Ines Mergel at the Maxwell School of Citizenship and Public Affairs, Syracuse University. The blog posts include comments and ideas from MPA, MAIR and EMPA students studying the use of new technologies in the public sector.
Wednesday, February 2, 2011
Delhi Police uses facebook to connect to citizens reg. traffic information
Last week, I have learnt the possible usage of social media applications by govenment agencies. The social media eg. Twitter, facebook etc can be used effectively by govenment agencies to proactively informaing people with updated information. In some government department have started using it also eg. Delhi Police is using this to address the traffic problems http://www.insidefacebook.com/2010/05/21/police-in-delhi-india-use-facebook-page-to-address-traffic-problems/ . This application has got an overwheming response from public and become a medium of conveying traffic related issues to the goverment. The success of this initative lies in prope responses to citizens posting on the facebook site as well as regular traffic updates.
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